Refund policy

Due to the hygienic nature of our products, we maintain a strict but fair return policy.

Eligibility for Returns

We accept returns only if:

• The product is damaged or defective upon arrival.
• You received the wrong item.
• The item is unused and in its original packaging.

You must contact us within 48 hours of receiving your order with clear photos or video proof.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Used shampoo bars
• Opened personal care products
• Change of mind
• Allergic reactions (please check ingredients before purchase)

Refund Process

Once your return request is approved:

• Refunds will be processed within 5–7 business days
• Refund will be issued to the original payment method
• Shipping charges (if any) are non-refundable